These Conditions apply to the purchase of Festival Products and/or Services by the Customer through all Official Sales Channels and the subsequent use of such Festival Products and/or Services by the Festival Visitor (all as defined below).
Depending on the Festival Products and/or Services You purchase, specific terms and conditions may apply to Your purchase, in addition to the present Conditions. In such case, You will be adequately informed during the purchase process and will be requested to approve such terms before completing Your purchase.
- Definitions
1.1 Agreement: the agreement between the Customer and the Official Sales Channel (as applicable) for the purchase of Festival Products and/or Services. This Agreement consists of these Conditions, the purchase confirmation and any other provisions attached to or referred to in these Conditions, and/or the purchase confirmation and the general terms and conditions of See Tickets and/or the TICKETING AGENCY Partner (as applicable).
1.2 Bracelet Fee: The price charged for a PICK-UP sale, where the Boogoo Bracelet can be collected at the PICK-UP box office at the Festival. The Bracelet Fee will be announced on www.boogoomusicfest.com before the official start of ticket sales for the Festival.
.3 Business Packages: the Festival Products and/or Services which are offered under this name as part of the Hospitality Packages and only to non-Consumers (such as for example (without limitation)
1.4 Cashless Account: the online account that the Festival Visitor may create via its boogoo Account with the relevant provider for the purpose of purchasing.
1.5 Conditions: the present general terms and conditions, including their annexes.
1.6 Consumer: the natural person not acting in the course of his or her commercial, business, craft or professional activity.
1.7 Customer, You, Your, Main Buyer means the Consumer, legal entity or de facto association that enters into the Agreement for the purchase and use of the Festival Products and/or Services as provided herein.
1.8 boogoo: The official campsite of the Festival with various accommodation options as sold in the boogoo Packages
1.9 boogoo festival Packages: the Festival Products and/or Services which include accommodation at boogoo
1.10 Exchange Desk: The only official point of sale for boogoo tickets Packages purchased directly from the Festival Organizer (via the See Tickets platform), operational for a limited period of time, as specified on the boogomusicfest website, and accessible via the Main Buyer’s boogoo Account. The Exchange Desk is not open to purchases made from other parties.
1.11 Festival: the 2025 edition of the Boogoo music & art festival ‘boogoo’, taking place at the had yao, from 21november to 23november 2025 (‘Weekend 1’) and from 28 to 30november 2025 (‘Weekend 2’).
1.12 Festival Organizer: mstar (asia) co., ltd. with registered office at samut sakhon, thailand company register number BE 0867.239.782, the organiser and producer of the Festival.
1.13 Festival Travel Package: the various package holidays offered for sale by Mstar(asia) CO., LTD and/or the Travel Partner, including (depending on the specific package) an entry ticket to the Festival, accommodation, flights and/or transport. Specific conditions of sale apply to Festival Travel Packages. When purchasing such a package, You will be asked to accept those conditions separately. In the event of any conflict, those specific conditions will take precedence over these Conditions at all times.
1.14 Festival Products and/or Services means the products and/or services relating to the Festival, as offered to and purchased by the Customer through the Official Sales Channels, including, without limitation (i) Festival admission tickets, as described in detail at www.boogoomusicfest.com, offered by the Festival Organizer and (ii) Festival Travel Packages, offered by Mstar (asia) co.ltd and/or ticketmelon and the Travel PARTNERS. Vouchers may be added to such purchase and vary according to the Official Sales Channel. The purchase of Vouchers is subject to the terms and conditions set out in Annex 4. Pearls may be purchased through the Cashless Account and at the Festival, according to the terms for cashless payments.
1.15 Festival Site: Had yao (krabi, thailand).
1.16 Festival Visitor: The natural person who visits the Festival and thereto holds a valid authorization, boogoo Bracelet (as defined in this Agreement), and ultimately uses the Festival Products and/or Services in accordance with the Agreement via the purchase made by the Main Buyer (such as, for example, the guests of Hospitality Packages customers or the natural persons who purchase Festival Products and/or Services in their own name and for their own account).
1.17 Force Majeure: Any of the following circumstances which render the performance of obligations (other than payment obligations) under the Agreement and/or the Festival impossible, impracticable or unsafe: natural disaster, adverse weather conditions, unavoidable accident, fire, strike or other industrial action, war or threat of war, act of hostility towards the country, military coup, act of terrorism or threat thereof, riot or civil commotion, national emergency, promulgation, rule, order or act of any government or instrument of government, failure of technical facilities, epidemic (including a health epidemic), pandemic (including a health pandemic), interruption or significant delay or failure of technical facilities, or failure or significant delay of necessary transport services, or any other event or circumstance beyond the reasonable control of the Parties, as applicable.
1.18 all travel Packages: The various Festival Travel Packages offered for sale through mstar (asia) CO., LTD or boogoo music & art festival, as commonly known and marketed under the name ‘boogoo travel package’. Specific conditions of sale apply to boogoo travel Packages. Upon purchase of a boogoo travel Package, You will be asked to accept those terms and conditions separately. In the event of any conflict, those specific terms and conditions shall prevail over these Conditions at all times.
1.19 business group Packages: the Festival Products and/or Services which are offered under this name, consisting of Business Packages and Exclusive Packages and to which specific conditions, as mentioned through the corresponding Official Sales Channels, apply.
1.20 Official Sales Channel: the official channels for the sale of Festival Products and/or Services of the Festival Organizer, boogoomusicfest.com website. Festival Products and/or Services offered through the Festival Organiser are processed through See Tickets, the service provider of the Festival Organiser.
1.21 boogoo money: the official currency of the Festival. boogoo money can be purchased through the Cashless Account and at the Festival and loaded onto the boogoo Bracelet.
1.22 Pick Up: the delivery method whereby the Customer must pick up his admission tickets for the Festival at the designated box office in front of the Festival Site.
1.23 See Tickets: See Tickets BV operates an online platform for ticket sales and admission management and has been contracted by the Festival Organiser as a supplier to make its platform available to the Festival Organiser who may thus enter into an Agreement with the Customer for the sale of certain Festival Products and Services as set out in this Agreement.
1.24 Ticket Refund Fee: if an admission ticket for the Festival purchased from the Festival Organiser or ticketing agency (via the See Tickets platform) is refunded after purchase, according to the refund provisions stated here, a Ticket Refund Fee will be charged for each refunded admission ticket and thus deducted from the refund amount. The Ticket Refund Fee depends on the type of admission ticket, as well as the date on which the admission ticket is cancelled, and will be announced on www.boogoomusicfest.com before the official start of ticket sales for the Festival.
1.25 mstar(asia) co., ltd, with registered office at 89/236 moo 6, t. khok kham, a. muang, samut sakhon registered in the ayutaya bank, the Festival Organizer’s partner for the sale of all tour and ticket Packages.
1.26 boogoo Account: the online account individuals can create at www.boogoomusicfest.com and through which one can pre-register (to the extent pre-registrations are organised by the ticketing agency) for the sale of Festival Products and/or Services and stay up-to-date on all boogoo news.
1.27 boogoo Bracelet: Festival Visitors can only access the Festival and use their purchased via a personalised and activated bracelet. If you have purchased a boogoo tour Package, your boogoo Bracelet also gives you access to the ALL-FESTIVAL zones. If You have purchased admission ticket, Your boogoo Bracelet will give You access to the corresponding zones. A boogoo Bracelet is personal and can only allow one (1) person access to the Festival (and boogoo festival ground, as applicable).
1.28 Travel Partner: boogoo official travel partners expressly listed on www.boogoomusicfest.com who offer Festival Travel Packages, including an admission ticket to the Festival (adventurepackage not included), travel (flights/transportation) and/or lodging, and offer them through their own sales channels by adding to the Festival Travel Package a travel service, within the meaning of the thailand Package Travel Directive.
1.29 boogoo Case: the case containing the boogoo Bracelet, as sent to the Customer in accordance with the Agreement.
1.30 boogoo Case Fee: the price charged to the Customer for the shipping of the boogoo Case with the boogoo Bracelet. The boogoo Case Fee depends on the shipping address (i.e. worldwide) and may as such vary from order to order. The boogoo Case Fee will be announced on www.boogoomusicfest.com before the official start of ticket sales for the Festival. If Your order is cancelled before 21 november 2025, the boogoo Case Fee will be refunded. If Your order is cancelled after 1 december 2025, the boogoo Case Fee will not be refunded (as shipping of the boogoo Case will have already started by then). The boogoo Case Fee is not included in the Ticket Refund Fee and will be charged/withheld (as applicable) separately.
1.31 Voucher: A boogoo voucher is a document regarding an additional purchase, issued by the Festival Organizer or an independent third party that entitles the holder thereof to specific products or services, as applicable (e.g. restaurants, locker providers or shuttle services), on or around the Festival Site. Vouchers are promoted and offered for sale through the See Tickets platform or a platform of the independent third party. Specific terms and conditions may apply to the purchase of a Voucher, as stated on the Official Sales Channel.
1.32 Waiting List: If one or more types of tickets for the Festival are sold out, the Festival Organizer may open a waiting list. By registering on the Waiting List, You authorise the Festival Organiser to contact you if admission tickets become available again and the admission tickets may be offered to You through Waiting List sales.
- Scope of the Conditions
2.1 The integral part of these Conditions. The Customer is requested to accept these Conditions during the purchase process and at the latest when entering into an Agreement through the Official Sales Channels. You can always consult a recent version of the Conditions at www.boogoomusicfest.com; or on request from the Festival’s customer service department.
2.2 Before You participate in the Festival and, as applicable, boogoo, and regardless of the Official Sales Channel where You made Your purchase, You will be required to read, accept and comply with these Conditions in full, in the absence of which the Festival Organizer reserves the right to deny Your access to the Festival and, as applicable, boogoo.
2.3 If You purchase Festival Products and/or Services not only for yourself but also for others, we remind You that it is Your sole responsibility to inform those people of these Conditions and any other terms and conditions that may apply to Your purchase (including the terms and conditions mentioned in article 2.4 below), and to obtain their agreement to those terms and conditions prior to Your purchase. For the record, if and to the extent that a direct relationship should arise between the Festival Organizer and the aforementioned persons in the context of the performance of the Agreement (for example, upon the creation of a boogoo Account or the purchase of Vouchers), these other Festival Visitors will be asked to read and accept all applicable terms and conditions and privacy policies.
2.4 When You purchase Festival Products and/or Services through boogoomusicfest website or another Ticketing agency (and not the Festival Organizer) is Your contracting party. You will enter into a direct agreement with them and You will then be subject to their own terms and conditions of sale.
It is the sole responsibility of boogoo or ticketing agency Partner to provide You with a copy of the applicable terms and conditions, including these Conditions, during the purchase process and no later than at the conclusion of the agreement with You. boogoo or the Ticketing agency, as applicable, will be required to also obtain Your approval of these Conditions. The terms and conditions of BOOGOO MUSIC & ART FESTIVAL, the TICKETING AGENCYPartner,AND OTHER TRAVEL PARTNERS as applicable, prevail over these Conditions in case of conflict. You are required to contact mstar or the ticketing agency, as applicable, for all matters relating to the performance of Your Agreement with mstar or the Ticketing agency, as applicable. The Festival Organizer is released from any contractual responsibility or liability to You.
- Festival Products and/or Services: general provisions
3.1 No right of withdrawal
The right of withdrawal is expressly excluded based on thailand Code of Economic Law. This means that You do not have a cooling-off period of fourteen (14) days to revoke, cancel or return the purchase of Festival Products and/or Services.
3.2 Age limit
The minimum age for access to the Festival is eighteen (18) years. Any holder of a valid admission ticket born in 2006 will be allowed access to the Festival even if that person only turns 18 after the Festival.
No exception will be made to this rule even if the person is accompanied by a parent, guardian and/or other adult. The Festival Organizer will deny access to the Festival if it is demonstrated, for example through the identity check mentioned below, that the Festival Visitor has not reached that age at the start of the Festival.
3.3 Official Sales Channels
3.3.1 FESTIVAL Products and/or Services can only be purchased through the Official Sales Channels boogoomusicfest.com and ticketmelon.com
3.3.2 Festival Products and/or Services obtained by any other means (through another sales channel or by somehow circumventing the procedure prescribed in the pre-registration link giving access to the online ticket shop) will not be considered valid by the Festival Organizer and the Festival Organizer reserves the right to refuse the holder of such admission ticket access to the Festival resp. boogoo.
3.3.3 It is prohibited to sell Festival Products and/or Services to third parties or offer Festival Products and/or Services in any other way, commercially or promotionally, directly or indirectly, to third parties. In such situations, ticket holders may be denied access to the Festival and (as applicable) boogoo, without entitlement to compensation.
3.3.4 The falsification or misuse of Festival Products and/or Services is subject to criminal prosecution.
3.4 boogoo Account and pre-registration
General
3.4.1 Unless otherwise specified by the Festival Organizer, Festival Products and/or Services can only be sold to persons who have a boogoo Account, which can be created at www.boogoomusicfest.com. In any event, the Festival Organiser recommends creating a boogoo Account.
3.4.2 When creating a boogoo Account, You will be asked to read and accept the terms and conditions and privacy policy for the boogoo Account. In the boogoo Account the country of residence, nationality and age will be registered.
3.4.3 The Festival Organizer reserves the right to cancel and offer for sale again admission tickets for the Festival that do not comply with the provisions of this Article 3. In such case, the purchase price for the ticket(s) in question will be refunded to the Main Buyer (and only to the Main Buyer) after deduction of the Ticket Refund Fee and any refund of the boogoo Case Fee, as applicable, and always subject to the cancellation provisions set out in this Agreement.
3.4.4 The Festival Organizer reserves the right to cancel Your purchase for technical reasons (e.g. if existing quotas are exceeded).
Pre-registration
3.4.5 Only a boogoo Account can give access to pre-registration for the sale of admission tickets for the Festival. The Festival Organizer will inform boogoo Account holders of the start of pre-registrations via the boogoo Account and the contact details provided during account registration. Automated pre-registrations are not permitted.
3.4.6 As soon as the official sale of Festival Products and/or Services starts, the account holder may access the See Tickets and online ticket shop via an automatic link in the boogoo Account. The Festival Organiser will operate a queuing system so that – to the extent possible – each person who gains access to the online ticket shop has the opportunity to purchase tickets. Only one place in the queue will be allocated per boogoo Account.
3.4.7 The Festival Organizer reserves the right to limit the time the Customer is in the online ticket shop in order to allow as many people as possible to purchase tickets. If the purchase is not completed within this time limit, the Customer will automatically be removed from the online ticket shop and rejoin the queue.
3.4.8 Purchased Festival Products and/or Services cannot be exchanged for another type of Festival Product or Service (e.g. ticket/package).
First 20
3.4.9 To promote diversity at the Festival, the first 20 pre-registered people per country of residence will be guaranteed to purchase boogoo tickets (in accordance with article 3.5.1).
3.4.10 THE Festival Organizer reserves the right to verify that the country of residence registered in the boogoo Account corresponds to the shipping address of Your T boogoo Bracelet. If You participate in the First 20 sale, You expressly agree to provide the Festival Organizer, at his first demand, with the necessary supporting documents for the purpose of this verification. If the country registered does not correspond to the actual country of residence and/or if you fail to provide the relevant supporting documents within the reasonable period specified by the Festival Organiser, as well as if the country You registered during pre-registration does not correspond to the country You used during purchase, this may be considered fraudulent. In this case, the Festival Organiser reserves the right to cancel Your order without refund and to offer the corresponding tickets for sale to third parties.
3.5 Festival admission ticket Packages
3.5.1 Your purchase with the Festival Organizer can only be processed when You pay the price for the Festival admission tickets or boogoo Packages included in Your order. After Your online purchase and payment are complete, You will receive a confirmation e-mail.
3.5.2 If You have purchased a festival admission ticket or any boogoo Package, entrance to the Festival is provided via the boogoo Bracelet. The festival admission ticket is valid only for the day(s), time and place for which they are purchased and are not subject to exchange or return. Festival admission tickets do not grant access to boogoo. boogoo Packages are valid for the three (3) days of the Festival. If You have purchased a boogoo Package, Your boogoo Bracelet will include access to boogoo festival ground.
ATTENTION: The purchase confirmation e-mail nor the voucher issued grant access to the Festival and/or, as applicable, boogoo. Access to the Festival and, as applicable, boogoo requires a boogoo Bracelet, in the absence of which the Festival Organiser has the right to deny access.
3.5.3
The maximum number of admission tickets to the Festival that can be purchased in total during the boogoo Pre-Sale is 5 Full Passes, 6 Day Tickets or boogoo Packages for a maximum of 5 persons in total (excluding Friendship Packages). During the WorldWide Pre-Sale and WorldWide Ticket Sale, the maximum number of Festival admission tickets that can be purchased in total is 30 Full Passes, 6 day tickets or boogooGROUP Packages for up to 12 people in total (excluding Friendship Packages). The above limits apply for the entire boogooo 2025 sales period (i.e. in thailand, worldwide and the Waiting List) and cannot be cumulated at different sales times.
The Festival Organizer reserves the right to organize ticket sales other than those mentioned above (e.g. Friendship Package sales). If applicable, the specific conditions for that particular sale will be published on www.boogoomusicfest.com so that the Main Buyer can make an informed purchase.
3.5.4 You can only participate in the boogoo Pre-Sale if You are a foreign resident and local resident at the time of the boogoo Pre-Sale and if You choose a thailand shipping address for the delivery of the boogoo Case (cumulative conditions).
3.5.5 You are only allowed to participate in the sales with one account. If You purchase tickets with different accounts, the Festival Organizer reserves the right to cancel all orders placed by You, from Your different accounts.
Personalisation
3.5.6 Each admission ticket to the Festival is provided to You via an e-ticket and must be personalised by entering the name, email address and nationality of the Festival Visitor. The Festival Visitor may be Yourself or other people for whom You purchase tickets. Business Packages do not require personalisation.
3.5.7 Unless otherwise stated by the Festival Organizer, this personalisation of the Festival entry ticket must take place within the period specified in the ticket confirmation email sent to You. After this period, the personalisation is definitive and the personal data provided may no longer be changed. The Festival Organizer reserves the right to cancel the sale of tickets for the Festival for which personalisation has not taken place within the relevant period.
3.5.8 If You purchase an entry ticket to the Festival not only for Yourself but also for others (Your “Guests”), it shall be Your sole responsibility to obtain – to the extent required by law – the consent of such persons to transmit their personal data to the Festival Organiser in the context of the personalisation of such ticket, as stated herein. The provisions of Article 2.3 shall apply accordingly.
3.6 Exchange Desk
3.6.1 The Exchange Desk can only be accessed for purchases made through the Festival Organizer (via the See Tickets platform).
3.6.2 Admission tickets for the Festival and all boogoo Packages can only be exchanged through the official Exchange Desk of the Festival Organizer. The Festival Organiser will offer tickets and packages registered at the Exchange Desk for sale to those registered on the Waiting List. The Exchange Desk does not guarantee that Your ticket and/or package will be sold. You will not be able to exchange Your tickets and/or packages for other tickets and/or packages, nor can You choose to whom You sell Your tickets and/or packages. Festival admission tickets and all boogoo Packages that were exchanged and resold through the Exchange Desk will be refunded to the Main Buyer after deduction of a Ticket Refund Fee.
3.6.3 If a Festival entry ticket or BOOGOO Package has been resold, this ticket will no longer give the original owner of the ticket access to the Festival.
3.6.4 IF Your entire order has been resold via the Exchange Desk, the refund will be executed within a few weeks after the relevant Festival Products and/or Services have been resold. If only part of Your Festival Products and/or Services have been offered and resold via the Exchange Desk, the partial refund will not be executed until several weeks after the Festival.
3.7 boogoo Bracelet
3.7.1 For each Festival entry ticket purchased and personalised, the Festival Organizer will provide You with a boogoo Bracelet, which must be registered before entry to the Festival can be granted to the Festival Visitor. A boogoo Bracelet is personal and can only allow one (1) person access to the Festival.
3.7.2 The Festival Organizer will send all boogoo Bracelets in advance, starting from the end of august 2025. With the exception of sales occasions where it is explicitly stated that no boogoo Cases will be sent/provided, the boogoo Bracelets will be sent in a boogoo Case and (by default) to the delivery address specified in Your boogoo Account, unless You specify a different delivery address during the purchase process (only possible for boogoo Package purchases). You can only enter one (1) delivery address for Your purchase.
3.7.3 It is not possible to change the delivery addresses for Your boogoo Bracelets after You have completed Your purchase, unless You have changed residence within such period. In this case, You must provide the Festival Organizer with an official document from the local authorities showing that You have changed residence. Deadline for submission of another delivery address due to change of residence is 30sept 2025. The Festival Organiser cannot guarantee the change of delivery address for applications received after that date.
If You make Your purchase through ticketmelon, boogoomusicfest.com or a Travel Partner, delivery address options or other changes to Your order will be governed solely by the applicable terms and conditions of those parties.
3.7.4 The Festival Organizer reserves the right not to deliver a boogoo Case if the boogoo Bracelet is (exceptionally) delivered via Pick Up.
3.7.5 For Festival tickets purchased as part of a PICK-UP sale, boogoo Bracelets will not be sent, but must always be picked up at the PICK-UP box office at the Festival. boogoo e Cases are not included with Festival tickets as part of PickUp sales.
3.7.6 All Festival admission (e-)tickets (including those regarding all boogoo Packages) have a unique code and only the first scan of such code can allow for access to the Festival, resp. boogoo. Any individuals, even the Main Buyer, who request access to the Festival, resp. boogoo with a unique code that was scanned before will be refused.
Entry to the Festival and identity check
3.7.7 Only a legitimate and registered boogoo Bracelet can grant the Festival Visitor access to the Festival Site and/or boogoo. In order to be admitted to the Festival, the Festival Visitor must always be in possession of a valid boogoo Bracelet registered in his/her name and comply with the provisions of Annex 1 and Annex 2. The Festival Visitor enters the Festival grounds and/or boogoo at his/her own risk.
3.7.8 All boogoo Bracelets will be scanned and validated upon entering the Festival Site.
3.7.9 The Festival Organizer reserves the right to check (or have checked by designated representatives) the identity of anyone entering the Festival Site. If one cannot be identified or if the name on the boogoo Bracelet does not match the identity of the person entering as stated on the identity document, the person concerned will be refused entry to the Festival and/or boogoo. A valid proof of identity can be a valid identity card, passport or driving licence. The name on the identity document must be the same as the name on which the boogoo Bracelet is registered. Copies of identity documents will not be accepted.
3.7.10 A denied admission in accordance with these Conditions does not entitle anyone to a refund.
3.7.11 For security reasons, Festival visitors who hold a Day Ticket or Full Madness Pass and leave the Festival Site are not allowed to re-enter the Festival Site until the following day. For security reasons, Festival Visitors in possession of a boogoo Bracelet with access to boogoo festival ground may enter the Festival Site until two (2) hours before closing time. Festival Visitors with a boogoo ticket will only be able to re-enter boogoo from 17:00 thailand time onwards.
Other services
3.7.12 The boogoo Bracelet not only serves as an entry ticket to the Festival. Purchased moneu top-up are also uploaded on this bracelet. The Festival Visitor is obliged to scan his/her boogoo Bracelet in order to enter the Festival Siteor exclusive zones to which the respective boogoo Bracelet gives access and to access/use the purchased.
Loss or theft of boogoo Bracelet
3.7.13 You are solely responsible for loss or theft of Your boogoo Bracelet after receipt from the Festival Organizer (in accordance with the provisions of these Conditions).
3.7.14 If, for any reason beyond the reasonable control of the Festival Organizer, the boogoo Case and/or boogoo Bracelet cannot be delivered to the address indicated (including errors in the personal details You provide during the registration and purchase procedure, or because the postal package containing the boogoo Case and Your boogoo Bracelet cannot be delivered by the postal services in the destination country), You must contact the Festival Organizer or ticket agency so that it can arrange a collection of the boogoo Bracelet for You at the Pick Up box office at the Festival. Only Festival Visitors in possession of a valid e-ticket and corresponding ID can collect their personalised boogoo Bracelet. A boogoo Bracelet must always be activated before the Festival Visitor can use it to access the Festival and receive the services listed here.
3.7.15 In case of loss or theft, the Festival Organiser is never obliged to provide You with a new boogoo Case and/or boogoo Bracelet, nor can a refund be demanded.
- Cancellations and refunds
4.1 For purchases from the Festival Organizer (via the See Tickets platform), cancellations and refunds can only be processed as provided here.
For purchases from ticket agency, ticketmelon, boogoomusicfest.com, the cancellation and refund policy is solely governed by Mstar(asia) Co., ltd terms and conditions specific to boogoo. The Festival Organizer bears no liability whatsoever.
For purchases from a ticketing agency, Travel Partner, the cancellation and refund policy is governed solely by the Travel Partner’s terms and conditions. The Festival Organizer bears no liability whatsoever.
- Image Rights
5.1 By entering the Festival and campground areas each person gives his or her express consent to the fact that he or she may be photographed and filmed (“Recording”) and that these Recordings may be stored and distributed. This includes any film, photography, audio and/or audiovisual transmission or recording.
5.2 Therefore, when purchasing Festival Products and/or Services and/or attending the Festival and/or boogoomusicfest.com , You agree to, authorize and grant the right to use of Your image, name and voice as part of the Recordings, free of charge and without limitation, and without characterizing misuse of image or any other violation of rights, considering the fact that the Festival may be filmed, recorded or photographed, at the Festival Organiser’s discretion, for subsequent publication, transmission, retransmission, reproduction or distribution on TV, VOD, cinema, radio, internet, streaming, advertising or any other means of communication, DVD and home-video production by the Festival Organiser or by third parties, at the Festival Organizer’s discretion.
5.3 The Festival Organizer may also use these Recordings to promote and report about boogoo music & art festival, with the aim of ensuring the security of the Festival and/or provide them to the authorities for the purpose of investigating illegal activities and as a means of identifying, tracking and facilitating sanctioning those responsible.
- Liability
6.1 Liability of the Customer and Festival Visitor
Refusal of access
6.1.1 Those who fail to comply with these Conditions will be immediately refused entry to or removed from the Festival Site and festival campground. No refunds will be made unless otherwise agreed here.
6.1.2 The Festival Organiser reserves the right to refuse entry to multiple editions of the Festival and/or other events organized by the Festival Organiser and its affiliates, depending on the nature of non-compliance with these Conditions (e.g. in case of selling drugs at the Festival or bracelet fraud).
Prosecution
The Festival OrganiZer reserves the right to prosecute any holder of forged tickets relating to the Festival and boogoo Bracelets and any person who fails to comply with these Conditions.
6.2 Liability of the Festival Organiser
Direct damage
6.2.1 The Festival Organiser shall only be liable for damages directly and exclusively resulting from an error by the Festival Organiser. Excluded from compensation are (i) damages and losses caused by Force Majeure, (ii) consequential damages and (iii) damages caused by misconduct, recklessness or serious fault by the damaged party.
6.2.2 The Festival Organizer is not liable for damages, theft or any accidents to vehicles or persons in the Festival’s official parking lots. The use of the parking lots is always at own risk.
- Rights reserved to the Festival OrganiZer
For security reasons, situations of unforeseeable circumstances, Force Majeure, or another demonstrable compelling reason, the Festival Organiser reserves the right to:
- cancel or postpone the Festival, either partly or ENTIRELY;
- interrupt or stop the Festival experiences;
- inspect any vehicle at any time;
- temporarily keep Festival Visitors on the Festival Site, as applicable;
- completely or partly evacuate the Festival Site;
- deny access to the Festival Site, regardless of possession of a valid admission ticket;
- change the festival’s program or schedule;
- make changes to parking lots, schedules, musical attractions and/or any other content of the Festival Products and/or Services.
- Cancellation / Postponement
In the event of cancellation or postponement of the Festival, You shall be entitled to compensation in respect of the purchased Festival Products and/or Services in accordance with applicable law, but shall not be entitled to compensation for any other damages (direct or indirect).
In the event the purchase of the Festival Products and/or Services constitutes part of a larger collaboration agreement with regard to the Festival, the terms and conditions with regard to cancellation and/or postponement of the Festival under that agreement shall prevail over the cancellation and postponement provisions in these Conditions.
- Festival Products and/or Services purchased from the Festival Organizer
9.1 See Tickets platform
9.1.1 Festival Products and Services can be purchased directly from the ticketing agency, via a boogoo Account and via the See Tickets platform. A purchase can only be processed after the purchase price has been paid in full:
- Admission ticket for the boogoo music Festival
- Vouchers issued by the Festival Organizer (e.g. restaurant, locker, parking or other vouchers offered).
9.1.2 The Festival Organizer’s Conditions and privacy policy and See Tickets’ terms and conditions and privacy policy are made available in full text and must be accepted before a purchase can be made.
9.2 Top-Up
Top-up can be purchased via a Cashless Account and uploaded at cashless customer service points at the Festival on a boogoo Bracelet. The purchase and use are subject to the specific terms and conditions set out in Annex 3, which have been made available in full text and must be accepted before an online top-up purchase can be made. The terms and conditions for cashless payments will also be made available at the cashless customer service points at the festival. Anyone purchasing his/her first boogoo wallet through such cashless customer service point at the festival will be deemed to have accepted these terms and conditions for cashless payments.
9.3 Spendings
Customers and Festival Visitors accept that no detailed invoices regarding individual spendings made at the Festival can be created and/or received, and this irrespective of the payment method.
- boogoo package
When You purchase all boogoo Package, (and not the Festival Organiser) is Your contracting party. In such case, You enter into an agreement with mstar (asia) co.ltd.
For purchases of all boogoo Packages, the specific terms and conditions of sale apply, together with these Conditions, and prevail in case of ambiguity or contradiction with these Conditions (e.g. for cancellation and refund). In this context, the Festival Organizer is released from any contractual liability towards You.
For purchases from Ticket melon, boogoomusicfest.com or other partners, the cancellation and refund policy is governed solely by Mstar(asia) co., ltdgeneral terms and conditions. The Festival Organiser bears no responsibility in this regard whatsoever.
- Festival Products and/or Services purchased from aretail Partner
11.1 When You purchase Festival Products and/or Services through a Partner, the retailPartner (and not the Festival Organizer) is Your contracting party. You enter into an agreement with them and are subject to their own terms and conditions of purchase, as well as to these Conditions. In case of conflict or ambiguity, the terms from the agreement between You and the Travel Partner take precedence over these Conditions.
It is the sole responsibility of the retail partners to provide You with a copy of the applicable terms and conditions during the purchase process and no later than at the conclusion of the agreement with You. In this context, the Festival Organizer is released from any contractual liability to You.
11.2 For purchases from a retail Partner, the cancellation and refund policy is governed solely by the Travel Partner’s general terms and conditions. The Festival Organizer bears no liability whatsoever.
- Privacy
12.1 When purchasing and/or using Festival Products and/or Services, personal data will be processed in accordance with the Festival Organizer’s privacy policy, as available at www.boogoomusicfest.com.
12.2 When purchasing through boogoo or a retail Partner, You are subject to the privacy policy of that party. The Festival Organizer has no control over the information You enter there and how it is processed and is in no way responsible for it. It is Your responsibility to use this thoughtfully and read the privacy policies of these third parties carefully before accepting them.
- Applicable law, competent court
13.1 These Conditions are governed exclusively by thailand law, to the exclusion of the rules of international private law.
13.2 All disputes shall be settled by the competent court in Antwerp, to the exclusion of all other courts. However, the Festival Organizer reserves the right to file a claim with the court that would be competent under the legal jurisdiction rules.
13.3 The Festival Organiser hereby informs You of the existence of thailand ‘Online Dispute Resolution’ platform. In the event of a dispute, the Festival visitor may request an out-of-court dispute resolution
