These Conditions apply to the purchase of Festival Products and/or Services by the Customer through all Official Sales Channels and the subsequent use of such Festival Products and/or Services by the Festival Visitor (all as defined below).
Depending on the Festival Products and/or Services You purchase, specific terms and conditions may apply to Your purchase, in addition to the present Conditions. In such case, You will be adequately informed during the purchase process and will be requested to approve such terms before completing Your purchase.
- Definitions
1.1 Agreement: the agreement between the Customer and the Official Sales Channel (as applicable) for the purchase of Festival Products and/or Services. This Agreement consists of these Conditions, the purchase confirmation and any other provisions attached to or referred to in these Conditions, and/or the purchase confirmation and the general terms and conditions of See Tickets and/or the ticketing agency and travel Partner (as applicable).
1.2 Bracelet Fee: The price charged for a PICK-UP sale, where the Boogoo Bracelet can be collected at the PICK-UP box office at the Festival. The Bracelet Fee will be announced on www.boogoomusicfest.com before the official start of ticket sales for the Festival.
.3 Business Packages: the Festival Products and/or Services which are offered under this name as part of the Hospitality Packages and only to non-Consumers (such as for example (without limitation)
1.4 Cashless Account: the online account that the Festival Visitor may create via its boogoo Account with the relevant provider for the purpose of purchasing.
1.5 Conditions: the present general terms and conditions, including their annexes.
1.6 Consumer: the natural person not acting in the course of his or her commercial, business, craft or professional activity.
1.7 Customer, You, Your, Main Buyer means the Consumer, legal entity or de facto association that enters into the Agreement for the purchase and use of the Festival Products and/or Services as provided herein.
1.8 boogoo: The official campsite of the Festival with various accommodation options as sold in the boogoo Packages
1.9 boogoo festival Packages: the Festival Products and/or Services which include accommodation at boogoo
1.10 Exchange Desk: The only official point of sale for boogoo tickets Packages purchased directly from the Festival Organizer (via the See Tickets platform), operational for a limited period of time, as specified on the boogomusicfest website, and accessible via the Main Buyer’s boogoo Account. The Exchange Desk is not open to purchases made from other parties.
1.11 Festival: the 2025 edition of the Boogoo music & art festival ‘boogoo’, taking place at the had yao, from 21november to 23november 2025 (‘Weekend 1’) and from 28 to 30november 2025 (‘Weekend 2’).
1.12 Festival Organizer: mstar (asia) co., ltd. with registered office at samut sakhon, thailand company register number BE 0867.239.782, the organiser and producer of the Festival.
1.13 Festival Travel Package: the various package holidays offered for sale by Mstar(asia) co.,ltd and/or the Travel Partner, including (depending on the specific package) an entry ticket to the Festival, accommodation, flights and/or transport. Specific conditions of sale apply to Festival Travel Packages. When purchasing such a package, You will be asked to accept those conditions separately. In the event of any conflict, those specific conditions will take precedence over these Conditions at all times.
1.14 Festival Products and/or Services means the products and/or services relating to the Festival, as offered to and purchased by the Customer through the Official Sales Channels, including, without limitation (i) Festival admission tickets, as described in detail at www.boogoomusicfest.com, offered by the Festival Organizer and (ii) Festival Travel Packages, offered by Mstar (asia) co.ltd and/or ticketmelon and the Travel PARTNERS. Vouchers may be added to such purchase and vary according to the Official Sales Channel. The purchase of Vouchers is subject to the terms and conditions set out in Annex 4. Pearls may be purchased through the Cashless Account and at the Festival, according to the terms for cashless payments.
1.15 Festival Site: Had yao (krabi, thailand).
1.16 Festival Visitor: The natural person who visits the Festival and thereto holds a valid authorization, boogoo Bracelet (as defined in this Agreement), and ultimately uses the Festival Products and/or Services in accordance with the Agreement via the purchase made by the Main Buyer (such as, for example, the guests of Hospitality Packages customers or the natural persons who purchase Festival Products and/or Services in their own name and for their own account).
1.17 Force Majeure: Any of the following circumstances which render the performance of obligations (other than payment obligations) under the Agreement and/or the Festival impossible, impracticable or unsafe: natural disaster, adverse weather conditions, unavoidable accident, fire, strike or other industrial action, war or threat of war, act of hostility towards the country, military coup, act of terrorism or threat thereof, riot or civil commotion, national emergency, promulgation, rule, order or act of any government or instrument of government, failure of technical facilities, epidemic (including a health epidemic), pandemic (including a health pandemic), interruption or significant delay or failure of technical facilities, or failure or significant delay of necessary transport services, or any other event or circumstance beyond the reasonable control of the Parties, as applicable.
1.18 all travel Packages: The various Festival Travel Packages offered for sale through mstar (asia) CO., LTD or boogoo music & art festival, as commonly known and marketed under the name ‘boogoo travel package’. Specific conditions of sale apply to boogoo travel Packages. Upon purchase of a boogoo travel Package, You will be asked to accept those terms and conditions separately. In the event of any conflict, those specific terms and conditions shall prevail over these Conditions at all times.
1.19 business group Packages: the Festival Products and/or Services which are offered under this name, consisting of Business Packages and Exclusive Packages and to which specific conditions, as mentioned through the corresponding Official Sales Channels, apply.
1.20 Official Sales Channel: the official channels for the sale of Festival Products and/or Services of the Festival Organizer, boogoomusicfest.com website. Festival Products and/or Services offered through the Festival Organiser are processed through See Tickets, the service provider of the Festival Organiser.
1.21 boogoo money: the official currency of the Festival. boogoo money can be purchased through the Cashless Account and at the Festival and loaded onto the boogoo Bracelet.
1.22 Pick Up: the delivery method whereby the Customer must pick up his admission tickets for the Festival at the designated box office in front of the Festival Site.
1.23 See Tickets: See Tickets BV operates an online platform for ticket sales and admission management and has been contracted by the Festival Organiser as a supplier to make its platform available to the Festival Organiser who may thus enter into an Agreement with the Customer for the sale of certain Festival Products and Services as set out in this Agreement.
1.24 Ticket Refund Fee: if an admission ticket for the Festival purchased from the Festival Organiser or ticketing agency (via the See Tickets platform) is refunded after purchase, according to the refund provisions stated here, a Ticket Refund Fee will be charged for each refunded admission ticket and thus deducted from the refund amount. The Ticket Refund Fee depends on the type of admission ticket, as well as the date on which the admission ticket is cancelled, and will be announced on www.boogoomusicfest.com before the official start of ticket sales for the Festival.
1.25 mstar(asia) co., ltd, with registered office at 89/236 moo 6, t. khok kham, a. muang, samut sakhon registered in the ayutaya bank, the Festival Organizer’s partner for the sale of all tour and ticket Packages.
1.26 boogoo Account: the online account individuals can create at www.boogoomusicfest.com and through which one can pre-register (to the extent pre-registrations are organised by the ticketing agency) for the sale of Festival Products and/or Services and stay up-to-date on all boogoo news.
1.27 boogoo Bracelet: Festival Visitors can only access the Festival and use their purchased via a personalised and activated bracelet. If you have purchased a boogoo tour Package, your boogoo Bracelet also gives you access to the ALL-FESTIVAL zones. If You have purchased admission ticket, Your boogoo Bracelet will give You access to the corresponding zones. A boogoo Bracelet is personal and can only allow one (1) person access to the Festival (and boogoo festival ground, as applicable).
1.28 Travel Partner: boogoo official travel partners expressly listed on www.boogoomusicfest.com who offer Festival Travel Packages, including an admission ticket to the Festival (adventurepackage not included), travel (flights/transportation) and/or lodging, and offer them through their own sales channels by adding to the Festival Travel Package a travel service, within the meaning of the thailand Package Travel Directive.
1.29 boogoo Case: the case containing the boogoo Bracelet, as sent to the Customer in accordance with the Agreement.
1.30 boogoo Case Fee: the price charged to the Customer for the shipping of the boogoo Case with the boogoo Bracelet. The boogoo Case Fee depends on the shipping address (i.e. worldwide) and may as such vary from order to order. The boogoo Case Fee will be announced on www.boogoomusicfest.com before the official start of ticket sales for the Festival. If Your order is cancelled before 21 november 2025, the boogoo Case Fee will be refunded. If Your order is cancelled after 1 december 2025, the boogoo Case Fee will not be refunded (as shipping of the boogoo Case will have already started by then). The boogoo Case Fee is not included in the Ticket Refund Fee and will be charged/withheld (as applicable) separately.
1.31 Voucher: A boogoo voucher is a document regarding an additional purchase, issued by the Festival Organizer or an independent third party that entitles the holder thereof to specific products or services, as applicable (e.g. restaurants, locker providers or shuttle services), on or around the Festival Site. Vouchers are promoted and offered for sale through the See Tickets platform or a platform of the independent third party. Specific terms and conditions may apply to the purchase of a Voucher, as stated on the Official Sales Channel.
1.32 Waiting List: If one or more types of tickets for the Festival are sold out, the Festival Organizer may open a waiting list. By registering on the Waiting List, You authorise the Festival Organiser to contact you if admission tickets become available again and the admission tickets may be offered to You through Waiting List sales.
- Scope of the Conditions
2.1 The integral part of these Conditions. The Customer is requested to accept these Conditions during the purchase process and at the latest when entering into an Agreement through the Official Sales Channels. You can always consult a recent version of the Conditions at www.boogoomusicfest.com; or on request from the Festival’s customer service department.
2.2 Before You participate in the Festival and, as applicable, boogoo, and regardless of the Official Sales Channel where You made Your purchase, You will be required to read, accept and comply with these Conditions in full, in the absence of which the Festival Organizer reserves the right to deny Your access to the Festival and, as applicable, boogoo.
2.3 If You purchase Festival Products and/or Services not only for yourself but also for others, we remind You that it is Your sole responsibility to inform those people of these Conditions and any other terms and conditions that may apply to Your purchase (including the terms and conditions mentioned in article 2.4 below), and to obtain their agreement to those terms and conditions prior to Your purchase. For the record, if and to the extent that a direct relationship should arise between the Festival Organizer and the aforementioned persons in the context of the performance of the Agreement (for example, upon the creation of a boogoo Account or the purchase of Vouchers), these other Festival Visitors will be asked to read and accept all applicable terms and conditions and privacy policies.
2.4 When You purchase Festival Products and/or Services through boogoomusicfest website or another Ticketing agency (and not the Festival Organizer) is Your contracting party. You will enter into a direct agreement with them and You will then be subject to their own terms and conditions of sale.
It is the sole responsibility of boogoo or ticketing agency Partner to provide You with a copy of the applicable terms and conditions, including these Conditions, during the purchase process and no later than at the conclusion of the agreement with You. boogoo or the Ticketing agency, as applicable, will be required to also obtain Your approval of these Conditions. The terms and conditions of TL Travel or the Travel Partner, as applicable, prevail over these Conditions in case of conflict. You are required to contact mstar or the ticketing agency, as applicable, for all matters relating to the performance of Your Agreement with mstar or the Ticketing agency, as applicable. The Festival Organizer is released from any contractual responsibility or liability to You.
- Festival Products and/or Services: general provisions
3.1 No right of withdrawal
The right of withdrawal is expressly excluded based on thailand Code of Economic Law. This means that You do not have a cooling-off period of fourteen (14) days to revoke, cancel or return the purchase of Festival Products and/or Services.
3.2 Age limit
The minimum age for access to the Festival is eighteen (18) years. Any holder of a valid admission ticket born in 2006 will be allowed access to the Festival even if that person only turns 18 after the Festival.
No exception will be made to this rule even if the person is accompanied by a parent, guardian and/or other adult. The Festival Organizer will deny access to the Festival if it is demonstrated, for example through the identity check mentioned below, that the Festival Visitor has not reached that age at the start of the Festival.
3.3 Official Sales Channels
3.3.1 FESTIVAL Products and/or Services can only be purchased through the Official Sales Channels boogoomusicfest.com and ticketmelon.com
3.3.2 Festival Products and/or Services obtained by any other means (through another sales channel or by somehow circumventing the procedure prescribed in the pre-registration link giving access to the online ticket shop) will not be considered valid by the Festival Organizer and the Festival Organizer reserves the right to refuse the holder of such admission ticket access to the Festival resp. boogoo.
3.3.3 It is prohibited to sell Festival Products and/or Services to third parties or offer Festival Products and/or Services in any other way, commercially or promotionally, directly or indirectly, to third parties. In such situations, ticket holders may be denied access to the Festival and (as applicable) boogoo, without entitlement to compensation.
3.3.4 The falsification or misuse of Festival Products and/or Services is subject to criminal prosecution.
3.4 boogoo Account and pre-registration
General
3.4.1 Unless otherwise specified by the Festival Organizer, Festival Products and/or Services can only be sold to persons who have a boogoo Account, which can be created at www.boogoomusicfest.com. In any event, the Festival Organiser recommends creating a boogoo Account.
3.4.2 When creating a boogoo Account, You will be asked to read and accept the terms and conditions and privacy policy for the boogoo Account. In the boogoo Account the country of residence, nationality and age will be registered.
3.4.3 The Festival Organizer reserves the right to cancel and offer for sale again admission tickets for the Festival that do not comply with the provisions of this Article 3. In such case, the purchase price for the ticket(s) in question will be refunded to the Main Buyer (and only to the Main Buyer) after deduction of the Ticket Refund Fee and any refund of the boogoo Case Fee, as applicable, and always subject to the cancellation provisions set out in this Agreement.
3.4.4 The Festival Organizer reserves the right to cancel Your purchase for technical reasons (e.g. if existing quotas are exceeded).
Preregistration
3.4.5 Only a boogoo Account can give access to pre-registration for the sale of admission tickets for the Festival. The Festival Organizer will inform boogoo Account holders of the start of pre-registrations via the boogoo Account and the contact details provided during account registration. Automated pre-registrations are not permitted.
3.4.6 As soon as the official sale of Festival Products and/or Services starts, the account holder may access the See Tickets and online ticket shop via an automatic link in the boogoo Account. The Festival Organiser will operate a queuing system so that – to the extent possible – each person who gains access to the online ticket shop has the opportunity to purchase tickets. Only one place in the queue will be allocated per boogoo Account.
3.4.7 The Festival Organizer reserves the right to limit the time the Customer is in the online ticket shop in order to allow as many people as possible to purchase tickets. If the purchase is not completed within this time limit, the Customer will automatically be removed from the online ticket shop and rejoin the queue.
3.4.8 Purchased Festival Products and/or Services cannot be exchanged for another type of Festival Product or Service (e.g. ticket/package).
3.4.9 To promote diversity at the Festival, the first 2000 pre-registered people per country of residence will be guaranteed to purchase boogoo tickets
3.4.10 THE Festival Organizer reserves the right to verify that the country of residence registered in the boogoo Account corresponds to the shipping address of Yourboogoo Bracelet. If You participate in the First 20 sale, You expressly agree to provide the Festival Organizer, at his first demand, with the necessary supporting documents for the purpose of this verification. If the country registered does not correspond to the actual country of residence and/or if you fail to provide the relevant supporting documents within the reasonable period specified by the Festival Organiser, as well as if the country You registered during pre-registration does not correspond to the country You used during purchase, this may be considered fraudulent. In this case, the Festival Organiser reserves the right to cancel Your order
